Hotel review | Almlust Aldorf | Flachau, Austria | Hotels.com experiences
On our way to Croatia we had a pit-stop near Salzburg, in an incredibly beautiful Alp village called Flachau. I probably wouldn't ski there because I didn't see any good mountains around but during the summer time Flachau seems to offer a plenty of things to do; rafting, hiking, tree-climbing, zip-wire = everything that I love to do.
Unfortunately, non of those activities were available on the day we arrived. Those should have booked in advance. I had booked a gasthaus called Almlust Aldorf. The reason for my choice was the outdoor artificial lake - I had no idea they had a super nice, brand new and clean inside pool + SPA as well. The village was full of farm animals that children had a chance to feed. I fell in love with the goats.
For a dinner we chose what else than shcnizels - come on, once in Austria! We managed to pick a good place, the meal was exactly what we needed after a long drive.
"There's no way I would take a risk that some of my clients would feel themselves cheated and end up giving me reviews that I didn't deserve."
Always something negative, here it goes...
I had booked the accommodation from hotels.com with a price of 130€. Hotels.com had then sent me a confirmation with the price again mentioned and everything what does the sum include. No mentions about additional costs. And I also had an understanding that I had already paid for the hotel... Well, when checking out, I was told that the accommodation hasn't been paid yet and that the bill is 179€. I showed the receptionists my reservation and their response was that there is a cleaning fee added to the price and that they've experienced similar troubles with hotels.com throughout the year. They said that hotels.com is hiding the additional fees on their site and I need to deal with them about this issue. I obviously disagreed, because thought about the situation in an business owner's angle: Imagined if I had a hotel business, hotels.com would have screwed up and I had clients front of me that I'm asking 50€ more than they have prepared to pay for. What would I do? Would I tell them to pay that extra 50€ and deal with it with hotels.com ( = by that act not taking responsibility and taking a risk that the client will give a bad review about my business because of this misleading) OR would I charge the amount that client has been made the purchase decision with, take the responsibility and deal with the hotels.com myself about the issue. Absolutely the last option. There's no way I would take a risk that some of my clients would feel themselves cheated and end up giving me reviews that I would not be deserving. Also, I would contact other hotel owners and ask if they would've been facing the same issues with hotels.com and then together decide to contact a lawyer who would take care of the case. I also told my point of view to the receptionist and I still don't see how come she did not agree with me. It is not a customer's fault if a client makes a purchase with 130€. You cannot ask 50€ more afterwards because of the service provider you've decided to use for your business isn't delivering what you together have agreed. That shouldn't be a customer's responsibility to pay for your unsolved issues.
I've came up with a conclusion that I quit using these hotel booking services and nowadays make bookings straight from the hotels.
Have you been happy with the booking services?